So no more patience here, no understanding.Īnd the part about we investigate" is a big joke.Įverybody on the server knows about this, all players. To be honest, they never did anything about it and also El Ruina is still filled with bots and their turrets. Any penalties will be applied once we determine if these players are indeed responsible for any violations based on these guidelines.Īlso, we will still forward your concern regarding this to the proper department as feedback and rest assured that it will receive proper attention.įor now, we can only ask for your patience and understanding while we keep on monitoring the game and investigating the actions of the reported players. Very dissapointed that nothing is being done to curb the massive botting issue. However, we have a specific guidelines based on our Terms of Service and EULA. I have sent multiple bot reports via tickets to you guys and those same botters are still there botting away freely despite you guys saying that you will investigate many months ago. We truly understand your sentiments regarding this matter. Thank you for bringing this matter to our attention. That time i got an auto replay like this. I send in a ticket long ago with the same problem in "El Ruina" Sorry but im getting a bit frustrated from all this. After 30+ atempts i could log in with support, so i send a ticket (again).
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